Automation Technologies


Automation and process improvement is at the heart of what we do. We use the best and most innovative new technologies to help our customers improve their business. Today, we partner with the top software providers in RPA, AI and chatbots.

Robotic Process Automation

RPA offers the ability to automate these administrative tasks by implementing virtual employees, robots, without affecting the underlying systems. RPA replicates the work a human would perform using the same interfaces.

Modern organizations rely on software to support and enable people to run business processes. Doing so require users to spend  time managing the supporting systems, filling in forms, creating and approving transactions or similar administrative tasks. Only a fraction of the time is spent on analysis and improvement of business.
As humans tend to err every now and then, things go wrong because of user errors, and illness can cause a process to slow down or stop completely. To hire and train new staff is slow and costly, and modifying systems to support changing business needs can take years.
RPA enables organisations to quickly improve business processes in several ways at a low cost.

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Artificial Intelligence

RPA is a powerful transformation level in its own right but at the end of the day it can only be applied to rule-based processes. AI offers a judgment-based approach built around cognitive technologies such as machine learning and natural language processing.  

Expectations for AI are sky-high but there is a large gap between ambition and execution at most companies and even with rapid advances Ai won´t be able to replace most jobs anytime soon, however we clearly see that many job tasks will increasingly be  augmented by AI.

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Chatbot

At NEW we work with the leading providers in the field, implementing chatbots for all industries and businesses. Starting out small with a limited set of information and services to work with and then expanding the capabilities of your new chatbot gives the ability to adapt to customer feedback and pace the project as fits the organization.

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RPA is fast to implement, a process is developed in days or weeks rather than months and years, and works on top of existing systems. Developing automation across business areas is just as fast as improving existing processes.

NEW is a full-service provider in RPA, offering a wide range of services ranging from establishment of operational models and governance structures to training, implementation and hosting of robots.

Implementing RPA provides some key benefits:

Increased quality
Robots do exactly as they are programmed to, reducing the number of errors and ensuring consistency.

Lower cost
A robot costs a lot less than its human counterpart, and one robot can do the work of up to five people.

Time to market
Implementing a business process across several systems is done in days or weeks rather than months and years.

Workforce enablement
By removing manual, administrative work employees can spend time on more qualitative tasks, analyzing and improving business processes.

Capacity
A robot can work 24 hours a day, 7 days a week without breaks or vacation.

Scalability
Scaling up the robotic workforce is fast and easy. If the workload increases, a new robot can be set up in hours.

Strategy

Whatever you do, you will have to do it better than the competition. Maybe you need to trim costs. Maybe you need to spend more to innovate. Or maybe you need to expand to benefit economies of scale. Regardless of the reason for using Robotic Process Automation as an instrument to meet business goals, there are a range of perspectives to consider.
We work collaboratively, build lasting capabilities into your team and help your organization mobilize for the change and leverage Robotic Process Automation.

Software evaluation
Based on your needs and long term RPA agenda we perform our software evaluation based on 4 years’ experience and more then 10 evaluations as well as hands-on building experience in 7 RPA software’s including Blueprism, UiPath, Automation Anywhere, NICE, Workfusion and Kofax.
We are unbiased in our evaluation, but we know from hands-on experience what works!

Outsourcing
Robotic process automation challenges the concept of offshoring and outsourcing. The relatively short implementation times and costs as well as low running costs are likely to beat the benefits of a relocation or outsourcing to a low cost country.

Robotic & AI strategy 
The relationship between strategy and innovation is vital, and the important role that innovation plays in transforming the concepts of strategy into realities tells us that your company will not succeed without innovation. RPA & AI are the most prominent trend in the digitization of the organization's internal digital development. It happens right now and we need to adapt the long-term planning of the organizations' resources when developing business processes.

Customer Value

RPA can increase the overall quality and customer satisfaction. By optimizing and automating business processes from the customer's perspective, we create opportunities to increase customer value and brand in practice.

– What is the value created for the customer in everything we do?
– What can we stop doing without the customer perceiving it as negative?
– When and how should we perform better?
– How can we robotize to create the ultimate customer experience?

Managed service or Center of excellence
While the benefits of robots delivered as a cloud service are great there might be a wish to build your own Center of Excellence to drive and monitor your robots. We assist in evaluating these options and if a CoE solution is your decision we can help build, educate and ramp-up your CoE.

Operating Model
Have you adopted RPA and things just isn’t working as you hoped? With more than a dozen success stories we have the hands on experience from helping our clients build a working, and lasting model to maintain an efficient robotization in several industries such as banks, insurance, forest and retail in both local and global enterprises.

Assessment & Proof of Concept

Our process assessment scans and analyses the potential of digital workforce and identifies the current status across the different processes and tasks in the customer organisation. The customer will get a clear understanding and recognise the economical value of robotic process automation in her/his organisation. The service includes a deployment plan.
We work collaboratively, build lasting capabilities into your team and help your organization mobilize for the change.

Software evaluation
Based on your needs and long term RPA agenda we perform our software evaluation based on 4 years’ experience and more then 10 evaluations as well as hands-on building experience in 7 RPA software’s including Blueprism, UiPath, Automation Anywhere, NICE, Workfusion and Kofax.
We are unbiased in our evaluation, but we know from hands-on experience what works!

Outsourcing
Robotic process automation challenges the concept of offshoring and outsourcing. The relatively short implementation times and costs as well as low running costs are likely to beat the benefits of a relocation or outsourcing to a low cost country.

Robotic & AI strategy 
The relationship between strategy and innovation is vital, and the important role that innovation plays in transforming the concepts of strategy into realities tells us that your company will not succeed without innovation. RPA & AI are the most prominent trend in the digitization of the organization's internal digital development. It happens right now and we need to adapt the long-term planning of the organizations' resources when developing business processes.

Customer Value

RPA can increase the overall quality and customer satisfaction. By optimizing and automating business processes from the customer's perspective, we create opportunities to increase customer value and brand in practice.

– What is the value created for the customer in everything we do?
– What can we stop doing without the customer perceiving it as negative?
– When and how should we perform better?
– How can we robotize to create the ultimate customer experience?

Managed service or Center of excellence
While the benefits of robots delivered as a cloud service are great there might be a wish to build your own Center of Excellence to drive and monitor your robots. We assist in evaluating these options and if a CoE solution is your decision we can help build, educate and ramp-up your CoE.

Operating Model
Have you adopted RPA and things just isn’t working as you hoped? With more than a dozen success stories we have the hands on experience from helping our clients build a working, and lasting model to maintain an efficient robotization in several industries such as banks, insurance, forest and retail in both local and global enterprises.

Implementation

In the deployment service we introduce, train and test the digital employee in the customer environment. The service output is a software robotics platform that automates the selected processes and tasks.

Continuous Development
The potential of digital employees is tremendous. Monitoring and enhancing the software robot can continuously increase efficiency and productivity. Continuous enhancement guarantees better optimisation for the software robots and increases the level of automation.

Implementation
During deployment we implement, train and test the robots within the customer environment. The outcome is software robots performing automated work in the selected processes and tasks.

Operating Model
As Robotic Process Automation (RPA) moves from POC to pilot and further to a broader adoption, organizations need to create their target operating model carefully to take full advantage of the potential that RPA offers.
New has helped several of Scandinavias leading companies define, design and utimately implement operating models for their RPA adoptation. We have several success stories from some of the Nordic regions largest enterprises in several industries.

Enhancement/Development/Continuous improvements
By continuously monitoring and enhancing the software robots the efficiency and productivity of working robots increase. The potential of software robots is tremendous and not limitied to specific functions, with this in mind new areas and functions where to introduce robots appear and new benefits may be gained by this digital workforce. 

Artificial Intelligence is a field that has a long history but has recently got a lot of public attention due to the development of models and tools that are easier to use and adopt to business situations rather than academic research. The field is focused on processing and analyzing large volumes of unstructured or semi-structured data, imitating human decision making.

RPA is a powerful transformation level in its own right but at the end of the day it can only be applied to rule-based processes. AI offers a judgment-based approach built around cognitive technologies such as machine learning and natural language processing.

Expectations for AI are sky-high but there is a large gap between ambition and execution at most companies and even with rapid advances Ai won´t be able to replace most jobs anytime soon, however we clearly see that many job tasks will increasingly be  augmented by AI.

At NEW we are constantly investigating and applying the latest advancements in AI, using tools like Watson, Tensorflow or Azure Machine Learning.


Chatbots has proven to be an effective solution for providing customers with a responsive and interactive interface to your organization while taking the load off customer service. Today, chatbots are established across all consumer-facing industries as well as public institutions and non-profit organizations.

At NEW we work with the leading providers in the field, implementing chatbots for all industries and businesses. Starting out small with a limited set of information and services to work with and then expanding the capabilities of your new chatbot gives the ability to adapt to customer feedback and pace the project as fits the organization.

Let’s start your automation journey!
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